Terms

Ordering and paying

Nothing on this site is a binding offer. Prices, recipes and availability can change, and a page can be out of date. A WhatsApp order exists once we have agreed it with you and confirmed it. An order placed through the site's checkout is held while it awaits payment and exists once we have confirmed your transfer arrived; until then nothing is owed and nothing is packed.

Payment is by DuitNow QR or bank transfer from your own banking or eWallet app; the site itself takes no payment. Send us the payment screenshot on WhatsApp and we will confirm it against our account, usually within the day.

We deliver across the Klang Valley, on Sundays. Delivery is not included in the price; you book your own courier and pay them directly. Orders paid and confirmed by midnight Friday go on that Sunday's delivery; later ones go on the following Sunday. If we cannot reach you on the day, we will message you to arrange another one.

To change or cancel an order, message us on WhatsApp and we will sort it out with you person to person. We do not publish a fixed refund schedule; each case is handled on its own.

Handling the food

Our meals arrive raw and frozen and must stay frozen until you use them. Thaw a pack in the fridge overnight, then steam it in a heatproof bowl for 15 to 20 minutes and let it cool before serving; do not serve it raw. Once thawed, keep it in the fridge and use it within 3 days. Do not refreeze a pack you have thawed. Once steamed, keep any leftovers in the fridge and use them within 2 days. Until it is steamed, handle it as you would any raw meat: wash the bowl, your hands and the counter after each meal, and throw away anything left in the bowl after 30 minutes.

Your pet's health

We make pet food. We are not veterinarians and nothing here is veterinary advice. If your pet is unwell, pregnant, very young, very old, or on a prescription diet, talk to your vet before changing what it eats.

Tell us about allergies and sensitivities before you order, and we will tell you honestly whether a recipe suits.

If something is wrong

Message us. If an order arrives damaged, thawed, or not what you agreed, tell us within 24 hours and we will replace it or refund it.

These terms are governed by the laws of Malaysia.

Who runs this site

NomNomPaws, Kuala Lumpur. nomnompaws.my@gmail.com